FAQ

A. Reservations can be made 24 hours a day through the “Book Now” page on our official website.
Reservations are also available 24/7 via Ikkyu, Relux, Jalan.net, Rakuten Travel, Booking.com, and Airbnb.
Please note that we do not accept reservations by phone.
All reservations must be made online.

A. Check-in is available from 4:00 PM, and check-out is until 12:00 PM (noon).
If you arrive in Ishigaki earlier than check-in time, we will be happy to store your luggage at the hotel reception.
If you would like to leave your luggage with us, we kindly ask that you contact us in advance.

A. Late check-out may be available depending on room availability on the day of departure.
An additional charge of ¥20,000 per room, per hour will apply.

A. Yes, we are happy to receive and store your luggage in advance.

Please note that delivery to Ishigaki Island usually takes approximately 4–5 days, even with express shipping, so we kindly ask that you send your luggage well in advance.

If your luggage contains items such as lithium-ion batteries or button batteries, it may be shipped by sea, which can take 7 days or longer for delivery.
For more details, please contact your shipping carrier directly.

Please write the following information in the shipping note or remarks section:

“Seven Stars Resort – Stay on (Month/Day)”
Name of the reservation holder

Shipping Address
Seven Stars Resort
2-278 Ibaruma, Ishigaki City
Okinawa 907-0332, Japan
TEL: +81-980-89-2567

A. Additional charges incurred during your stay can be paid in cash or by credit card.
We accept the following credit cards: Visa, Mastercard, JCB, American Express, and Diners Club.
Please note that credit card payments are accepted in one-time payment only.

A. Our cancellation policy is as follows:


21 to 15 days prior to arrival: 30% of the accommodation fee


14 to 8 days prior to arrival: 70% of the accommodation fee


7 days prior to arrival to the day of arrival / No-show (without notice): 100% of the accommodation fee


Please note:


No cancellation fee will be charged in the event of flight cancellations due to typhoons or airline-related circumstances.


If a specific accommodation plan has different cancellation terms, the cancellation policy for that plan will take priority.

A. The villa can accommodate from 1 to 4 guests.
Please note that children, including young children, are counted as one guest.

A. Yes, we offer complimentary private transfer service from New Ishigaki Airport to the hotel.
If your arrival time is within our transfer service hours (4:30 PM – 6:00 PM, or until the last arriving flight for guests without dinner reservations), please let us know your flight number and arrival time in advance, and our staff will be waiting for you at the airport.
We also offer complimentary pick-up service from anywhere on Ishigaki Island, not only from New Ishigaki Airport.
For guests staying multiple nights, complimentary transfers during your stay and island sightseeing tours are also available.
Departure transfers are available for hotel departures up to 11:30 AM, and drop-off service is available anywhere on Ishigaki Island.
If you travel by taxi or rental car from the airport, the hotel is approximately 15–20 minutes away.

A. Yes, complimentary parking is available for guests in front of the villa.
Guests are welcome to use the parking area free of charge throughout their stay.

A. The villa is a two-story building with an indoor area of 130㎡.

First Floor (100㎡): Living room, dining area, bathroom, and other facilities
Second Floor (30㎡): Bedroom and open-air bath
Rooftop Terrace (30㎡): Perfect for enjoying the beautiful star-filled sky

Including the private pool and outdoor spaces, the total area is approximately 200㎡.

A. Smoking is not permitted inside the villa.
Guests may smoke in the designated outdoor areas, including the poolside on the first floor, the balcony on the second floor, and the rooftop terrace.

A. Complimentary Wi-Fi is available throughout the villa.
Please note that the connection may be weaker in some areas depending on the location.
Please also note that laptops and other devices are not available for rental.

A. We sincerely apologize, but pets are not permitted at our property.
We appreciate your kind understanding.

A. The villa is equipped with a wide range of amenities and facilities for long-term stays, including an IH kitchen, tableware, glassware, cooking utensils, refrigerator, microwave, and washer-dryer.
For full details, please refer to the amenities page for each room.
Please note:
Salt and pepper are provided; however, due to hygiene reasons in our tropical climate, liquid condiments such as soy sauce and sauces are not provided.
We kindly ask guests to bring these items if needed.

A. The outdoor private pool is available year-round.
During cooler seasons, the pool is heated and maintained at approximately 28–32°C (82–90°F) for your comfort.
Please note that as the pool is outdoors, the water temperature may decrease during extended periods of rain or sudden cold weather.
We also ask for your understanding that the pool heating may be temporarily unavailable during boiler maintenance.

A. The beach is just a 0-minute walk from the villa, only 50 meters away.

Located within a national park, the beach stretches for approximately 4 km and remains beautifully quiet with very few visitors.

For safety reasons, access to the beach is prohibited at night, as there is no lighting in the area.

A. Dinner features our chef’s signature Japanese-Western fusion full-course cuisine, prepared with fresh locally sourced ingredients.

For guests staying multiple nights, the menu changes daily so you can enjoy a different dining experience each day.

A. Dinner is served in our private dining room, with your preferred start time between 6:00 PM and 8:00 PM.
For guests who booked a stay without dinner and would like to add dinner after making a reservation, please note that dinner may not be available on certain dates.
In such cases, please contact us by email at mail@ssr.okinawa or through our inquiry form, and be sure to provide the following information:

Your stay dates
Your name
Your preferred dinner date

Please note that requests made within 21 days of your stay may not be accepted due to ingredient sourcing and preparation arrangements.

A. Breakfast is served in a basket and prepared fresh for your stay.
The menu changes daily, allowing you to enjoy a different breakfast experience each day.

A. Breakfast is delivered by room service to the breakfast service window in your villa at around 8:00 AM.
You are welcome to enjoy your breakfast at your preferred time.

A. We sincerely apologize, but we are unable to accommodate food allergies or special dietary restrictions.
We kindly ask for your understanding before making a reservation.
Guests with food allergies or dietary restrictions are welcome to book our room-only plan (without meals).
This is because we have only one kitchen, and for safety reasons, we are unable to prepare regular meals and allergy-friendly meals separately, as this could create a risk of cross-contamination.

A. It takes approximately 30–40 minutes by car to reach downtown Ishigaki or the remote island terminal.

A. Our resort is located in the peaceful and nature-rich Ibaruma area in northern Ishigaki Island.

There are a few nearby cafés, including a Hawaiian-style café, in the surrounding area.

The nearest convenience store (FamilyMart) is located inside New Ishigaki Airport, approximately 15 minutes by car from the resort, and is open from 8:00 AM to 7:00 PM.

Kabira Bay is approximately 45 minutes by car, and Hirakubo Lighthouse is approximately 20 minutes by car from the resort.

A. Yes, we offer complimentary rental of marine equipment.
Guests may borrow a three-piece set including a beach umbrella, life jacket, and snorkeling gear, free of charge.